FAQ – Digital photos
VAT included?
All VAT per (your) country/ region of purchase will be included automatically in the total price at checkout. Please note that you will be responsible for any of your local tax duties.
Secure Payment?
You’ll have many payment options at check out, including Paypal.
PayPal is a secure 256 bit encryption service, so if you have an account, that will be the quickest checkout method.
If you’d like to pay directly with a credit card, You’ll be directed to the following page to process the payment for your order.
Exchanges & Returns of digital files?
There is no arrangement for returning digital photo files after purchase, however in the event that you’d like to exchange your digital photo file for a different one of equal value, you’ll have 15 days to contact us from the date of delivery (the date of your upload) to arrange the exchange. You’ll just need to cover the extra charge for special requests for a custom photo. Please respect the copyright of any digital file you have purchased. All copyright is further subject to our Terms and Conditions
Our License to You?
All rights for art and photography © Prosper Jerominus 1993-2021 fall under the Creative Commons International License 4.0 (unless specified otherwise):
Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License
Kinokast / kinokast.photography / kinokast.photo, in the person of Jerome Bertrand aka Prosper Jerominus hereby authorises you to view, copy, download and print the product you have purchased online, including ther information and data (“Materials”) made available on this their website as a digital file, provided that:
(1) if you are a Lessee, the Materials (e.g. “Digital Photo”, or “Digital Reproduction of visual art or paintings”) are used solely for personal, noncommercial purposes and if you are a Lessor/Owner/Broker, the Materials are used only for the purposes of using the services expressly offered by Kinokast; Without limiting the generality of the foregoing, as a Lessor/Owner/Broker, you are only permitted to refer to this Website ( http://www.kinokast.org / http://www.kinokast.photography / http://www.kinokast.photo ) to advertise your services and communicate with your Buyers/Lessees;
(2) the Materials are not modified, republished, or redistributed; and
(3) all copyright, trademark, service mark and other proprietary notices are reproduced as they appear in any such Materials. Except as expressly provided above, nothing contained herein shall be construed as conferring, by implication, estoppel or otherwise, any license or right under any patent, trademark or copyright of Kinokast/ Jerome Bertrand /Prosper Jerominus.
Where to find the Disclaimer?
You can read the Disclaimer there
How do I Donate to kinokast?
You can Donate to kinokast any amount at:
PayPal.Me/kinokast
More here
For FAQ about photography and art prints, please read below.
FAQ – Prints
VAT included?
All VAT per region of purchase will be included automatically in the total price.
Fast and Secure Delivery?
All printing and shipping is handled by The Print Space (theprintspace) in London. Prints will be shipped worldwide from their UK or Germany studios depending on your location.
Standard Flat Rate worldwide shipping is free of charge and typically takes 5-10 working days depending on your location. Please note that while shipping is free of charge, you will be responsible for any local tax duties.
Prints are shipped in either a reinforced tube or crumble proof packaging to ensure safe delivery.
Delivery Time: Orders usually ship out within 72-hours of your purchase, and will usually arrive within 5-10 working days.
Estimated Average Shipping Times.
- Europe: 3-5 Business Days
- USA & Canada: 7-9 Business Days
- Rest of the World: Up to 10 Business Days
COVID-19 Delays?
With slower than usual services around the world due to the COVID virus, there may be a chance that your order takes slightly longer to arrive, up to 15 days for the longest delivery routes. Rest assured we will do everything in our power to get the print sent out in the most safe and efficient manner possible. In the unfortunate event that you haven’t received your package after 15 days, please contact prosper.jerominus@gmail.com and we will look into this further for you.
Sustainability Measures and Carbon Neutral Print Process:
I’m proud to say that my prints are sustainably packaged and carbon neutral from end-to-end. This was only made possible by the amazing efforts of my print studio partner The Print Space, who have worked incredibly hard to carefully inspect every stage of their printing and shipping process. Read more about their sustainability measures here.
Secure Payment?
You’ll have several payment options for prints at checkout, including Express checkout: Amazon Pay, G Pay, Shop Pa, and PayPal.
PayPal is a secure 256 bit encryption service, so if you have an account, that will be the quickest checkout method.
If you’d like to pay directly with a credit card, You’ll be directed to the following page to process the payment for your order.
Exchanges & Returns of Limited edition prints?
Prints in Limited edition will uphold the test of time and become a talking point in your household. Straight refunds are not accepted as these are limited edition prints, however in the event that you’d like to exchange your print for a different one of equal value, you’ll have 15 days to contact us from the date of delivery to arrange the exchange. You’ll just need to cover the shipping charge.
The print tubes and packaging are extremely tough and are capable of surviving the roughest of shipping journeys, however in the rare event that your print arrives with any kind of damage, we will gladly replace it for you completely free of charge.
Just send an email with an image of the package, print and certificate of authenticity as well as the order number to prosper.jerominus@gmail.com and we will get the replacement arranged for you right away.
We’ll cover the return shipping for any damaged orders and the subsequent replacement print.
Certificates of Authenticity and Edition Numbers?
Special Limited edition (quantity in each size) are offered via Shopify. You can see detailed information on the editions on there. Once the prints sell out in each size/ color variant in a Limited edition, they will never be available again.
Each print comes with a unique certificate of authenticity.
It provides the name of the image, color version or treatment, paper quality, the edition number, production date, certificate number and a hologram authentication patch that is matched by a unique number on both the print and certificate.
Where to find the Disclaimer?
You can read the Disclaimer there
How do I Donate to kinokast?
You can Donate to kinokast any amount at:
PayPal.Me/kinokast
More here
For any additional question, please email us at prosper.jerominus@gmail.com or fill the form here
I respond generally within 48 hours. Thank you.